below is a statement from PWC on the Jessops web site.

Customer Notice

The Jessop Group Limited (in Administration)

Edward Williams, Robert Jonathan Hunt and Matthew David Hammond of PwC were appointed as joint administrators of The Jessop Group Limited on 9 January 2013.

With effect from 11 January 2013, Jessops online and retail stores have ceased trading.

Certain information for customers is set out below. Other information can be obtained from the PwC website (http://www.pwc.co.uk/jessops) or the helpline below.

Link to PwC press release http://www.ukmediacentre.pwc.com/News-Releases/The-Jessop-Group-Limited-in-administration-Jessops-or-the-Company-1352.aspx

Edward Williams, Robert Jonathan Hunt and Matthew David Hammond have been appointed as joint administrators of The Jessop Group Limited on 9 January 2013, to manage its affairs, business and property as its agents without personal liability. All are licensed in the United Kingdom to act as insolvency practitioners by the Institute of Chartered Accountants in England and Wales.

The joint administrators are Data Controllers of personal data as defined by the Data Protection Act 1998. PricewaterhouseCoopers LLP will act as Data Processor on their instructions. Personal data will be kept secure and processed only for matters relating to the administration.

The notice below sets out important information for customers.

Gift vouchers – Gift cards and vouchers are unable to be honoured, Jessops will not be trading on-line or via the store network. If you wish to register a claim in respect of an unredeemed voucher, please see information on registering claims below.

Pre-paid orders / deposits – Customers who have ordered and paid for all or part of their stock either in store or online will not receive their stock purchase. Customers who have paid using credit cards should contact their credit card company to try and seek resolution to this matter. If you are unable to obtain a refund through your credit card company and wish to register a claim, please see the information below.

Repairs – Where possible customers should liaise with the repair agent to arrange return of their asset and third party repair agents have been notified about this. If you do not know which repair agent has possession of your asset, we have requested the repair agents to contact customers directly as well.

Please note that the estimate of the costs of repair will need to be agreed with the repair agents directly, and there is no guarantee that previously agreed estimate costs will be honoured by the repair agents.

Manufacturer warranties – Our current understanding is that manufacturers will continue to honour the warranties sold through the Jessops stores.

Jessop Care Plan – This is a product provided by Jessops’ partner Domestic and General. We understand that Domestic and General will continue to honour these care plans. Please contact Domestic and General on 08444 810 500 with any queries.

Academy courses – Unfortunately customers who have pre paid for academy courses will not receive a refund and these courses will not take place following the store closures. Customers who have paid using credit cards should contact their credit card company to try and seek resolution to this matter. If you are unable to obtain a refund through your credit card company and wish to register a claim, please see the information below.

Photo / photo product orders – Unfortunately we are unable to guarantee the return of photo orders that have not been collected in store by the end of trading on Friday 11 January. We have asked the store managers where possible to contact customers to arrange collection of these as soon as possible. For uncollected photos we will ask for these to be disposed of as confidential information.

Repairs in store on closure – Store Managers have been requested to contact customers directly if repairs have been returned to the shops, this will be done post closure and collection arranged with the manager. Please do not attend the store unless advised by the manager as access will otherwise not be possible.

Registering a claim. If you are owed money by Jessops (e.g. due to vouchers not honoured, deposits, returns, pre-paid courses etc) you can register an unsecured creditor claim with the administrators using the form on the PwC website (http://www.pwc.co.uk/jessops). Please note, there is no guarantee that there will be any payment to unsecured creditors of the company. If there is a dividend paid, this will be in many months time and is likely to be only a small proportion of the claimed amount.

Other information online: http://www.pwc.co.uk/jessops

Please contact The Jessop Group Limited helpline with any other queries on 0113 289 4422.

The helpline is open from 8.30am to 6pm Monday to Friday